This is the question that I always go back to when changes are afoot in my business; whether that’s when we’ve expanded or when new services have been offered. It’s the question that keeps me, and my whole team, on our toes.
The differences can be the obvious ones such as all your work being carried out by an experienced tradesman who is fully qualified and registered as Gas Safe. With this in mind you know that your job will be professionally undertaken and you’ll have a high first time fix rate, saving you time and getting you back on track.
Sometimes though, it’s not the obvious things that make a service a leader. When you call our free number at Bates Heating and Plumbing you will talk to a knowledgeable engineer and not an automated machine. We have no call out charge and all our quotes are clearly written so that there are no hidden extras or nasty surprises. Our engineers are reliable and punctual and all our work is guaranteed. We have a quick response time and we always provide long-term solutions over quick fixes.
Having a fleet of reliable tradespeople all under one roof helps keep us one step ahead of the competition too. I’ve spent a lot of time listening to feed-back from my customers and know that having all the tradespeople you need to keep your home running smoothly in one place, and all with the same high standards as me really makes us stand out.
So what does separate the average company from the leading one? Call Bates today on 020 8924 3558 and see the difference for yourself.
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