A Bates Guide to Plumbing Ethics

It’s a fact of life that as 24 hour London plumbers, we sometimes get a rough deal thanks to less reliable companies who give the trade a bad name. But unlike some other plumbing companies, at Bates we go out of our way to make our customers feel comfortable from the moment they pick they phone up. Why? Well, because we consider ourselves to be ethical London plumbers.

There are certain company policies that separate us from the rest and put customers in a much more relaxed frame of mind.

Going Green

At Bates we fix problems quickly and without fuss. We’ll let you know your options before we start work, and our recommendations, for example a greener solution, but you’ll never feel any pressure.

In fact, our dedication to offering homeowners a greener alternative is a major plus point that many of our customers like. Environmentally friendly alternatives often end up saving money in the long run, and we always have your long term needs in mind when we visit.

Smartly Presented, Clear on Pricing

You may have a certain image of what a plumber looks like - scruffy and covered in dust, perhaps? Not Bates London plumbers. We turn up looking smart and professional. What’s more, our pricing is clear and will be discussed before we start work. We don’t charge a call out fee - simply a minimum charge of one hour on all jobs with further work billed in 30 minute increments. Try getting this information out of some other plumbing companies and you’ll struggle, I can tell you!

At Bates we keep it simple, which is why we feel we’re amongst the most trusted London plumbers in the capital.